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New Peoples Bank Renews Teller and Customer Service Training from Edcomm Banker’s Academy
New Peoples Bank Renews Teller and Customer Service Training from Edcomm Banker’s Academy
New Peoples Bank has recently renewed its contract with Edcomm Banker’s Academy for Teller and Customer Service training.
chennai,
tamilnadu,
India
(pr4links.com)
16/04/2011
New York, NY, April 16, 2011 -- New Peoples Bank has recently renewed its contract with Edcomm Banker’s Academy for a fourth year of Teller and Customer Service training. Take Charge! Achieving Teller Excellence and Achieving Customer Service Excellence will continue to be hosted and maintained by Edcomm Banker’s Academy’s Learning Management System (LMS), Learning Link®.
Take Charge! Achieving Teller Excellence gives tellers an overview of the industry, prepares them to provide outstanding customer service, reviews the various products and services that the bank offers, such as checking, savings, CDs, loans and IRAs, and teaches tellers how to process and settle transactions while being mindful of compliance issues that affect their work.
Achieving Customer Service Excellence will teach employees everything they need to know to become outstanding relationship managers, in an interactive, self-paced format. Beginning with an overview of the industry, Achieving Customer Service Excellence then addresses the tasks and responsibilities of providing excellent customer service. The course then goes on to cover a model for successfully communicating with customers while providing outstanding service.
Testing, tracking, administration, reports and certification are easily accomplished through Learning Link®, Edcomm Banker’s Academy’s full-featured LMS, which has an open architecture that builds on industry-standard SCORM and AICC compliance, but adds features and capabilities far beyond any competing products. Learning Link® maintains a complete record of every learning and administrative activity and offers a wide variety of customizable, real-time reports available both onscreen and in CSV formats for download and integration into any HR system. Learning Link’s servers have been issued a SAS-70 attesting to the quality of their security, business continuity and performance.
For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.
Established in 1998, New Peoples Bank is a community bank with 27 branch locations in Virginia and West Virginia and assets exceeding $848 million.
The Edcomm Group Banker’s Academy is a 23-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Contact :
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza, Suite 1010
New York, NY 10001, USA
Fax: 212.631.0659
+212.631.9400
linda.eagle@edcomm.com
http://www.bankersacademy.com
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PRP #18, chennai, india
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