The business enterprises will definitely benefit with the addition of these latest features. IVR will automate the process of caller handling with a greater level of efficiency. Since, IVR is integrated with the already existing ACD (Automatic call Distribution) feature, it will route the calls intelligently to their right destinations, be it sales or support. The callers will be presented with pre-recorded customizable simple menus that will tell them how to proceed.
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05-07-2011
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Technology:Telecommunications
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